Our admissions tests are a compulsory entry requirement for our Consortium universities. However, we understand that some candidates will experience mitigating circumstances that may affect their ability to take the test.
Illness or Personal Circumstances
The UCAT exam rules state that candidates who present themselves to test are declaring themselves fit to sit the test.
If you are aware of anything that might affect your performance on the day, you should not sit the test – even if it is a difficult decision to make. This includes candidates who fall ill or experience issues on the day of their test.
If you are not fit to sit your test, you must reschedule your appointment to a later date, even if this means losing the test fee.
If you plan to take the test in the final weeks of testing, you may encounter difficulties in rescheduling within the test window, and may have to travel much further to find an available test centre. This is why we advise all candidates to test early in the cycle. If you are not fit to sit your test but choose to do so against this advice, we will not consider such issues as mitigating circumstances.
We never make an adjustment to a candidate’s score to reflect temporary illness/injury or some other event outside of the candidate’s control at the time of the test.
If you are concerned that illness or personal circumstances means you are not ‘fit to sit’ the test during the 2020 test cycle please contact the UCAT Office for advice.
Consortium Universities expect overseas applicants to take the test, which could mean travelling to another country. If you are unable to sit your test due to war, civil unrest or natural disaster making travel to test centres unsafe you should contact your chosen Universities to see whether they would consider their application without a test result.
Universities will require supporting evidence as part of that process. Each university will make its own decision consistent with its admission policy. If a candidate is applying to several Consortium universities, they need to contact each separately. The UCAT Office does not grant exemptions from the test.
Test Day Problems
The UCAT Consortium and our partner Pearson VUE aim to provide a straightforward and convenient way of sitting your test in a business like environment. However, occasionally things may go wrong and we have put systems in place to deal with such circumstances.
If you feel ill during your test, raise your hand to notify the invigilator. If you do not report your illness, it will not be accepted as mitigating circumstances. If you are too unwell to continue, you should end your test and then contact the UCAT Office as soon as possible.
If you experience hardware/software problems, noise disturbance or other distractions raise your hand to notify the invigilator immediately. If you do not report the problem, it will not be accepted as mitigating circumstances – especially where it is possible that the issue could have been resolved by the invigilator. The invigilator cannot answer questions related to test content.
In the event of a reported incident or if a general incident affects a test, you will be given an incident number by the test centre. This should be collected before leaving the test centre. If you wish an incident to be followed up you must contact Pearson VUE Customer Services, usually within 1 working day of your test. The issuing of an incident number does not automatically result in a detailed follow up unless it is specifically requested. We rarely investigate incidents that are not reported to test centre staff on the day of testing.
Once an incident has been logged, it will be investigated by Pearson VUE. The outcome of this investigation will be reported back to you by email within 5 working days. To obtain an update on an investigation please contact Pearson VUE Customer Services and quote the incident number.
If you are unhappy with the outcome of the investigation by Pearson VUE, the UCAT Consortium has put in place a Complaints and Appeals Policy.
Please note that Pearson VUE and the UCAT Consortium do not deal with complaints about admissions decisions, which should be addressed to the individual university concerned.