You should take the Test Centre Tour to see what a UK Pearson VUE test centre looks like and what to expect on arrival or you can watch the video below.
After the check-in process has been completed you will be taken into the testing room and allocated a desk space at which you will find a PC, keyboard and space for a noteboard. There will be other people taking tests in the same room and there may be some limited disturbance as other test takers arrive and leave the room. The test centre will endeavour for such disturbance to be kept to a minimum. Headphones are available at each workstation and you can also request ear plugs to block out the noise.
Please note that once started the test cannot be paused. If you need a break to take medication or use the toilets, please raise your hand to notify the invigilator who will assist you in leaving the test room. However the test will continue running and you will lose test time whilst you are out of the test room.
Test Day Problems
The UCAT Consortium and our partner Pearson VUE aim to provide a straightforward and convenient way of sitting your test in a business like environment. However, occasionally things may go wrong and we have put systems in place to deal with such circumstances.
If you feel ill during your test, raise your hand to notify the invigilator. If you do not report your illness, it will not be accepted as mitigating circumstances. If you are too unwell to continue, you should end your test and then contact the UCAT Office as soon as possible.
If you experience hardware/software problems, noise disturbance or other distractions raise your hand to notify the invigilator immediately. If you do not report the problem, it will not be accepted as mitigating circumstances – especially where it is possible that the issue could have been resolved by the invigilator. The invigilator cannot answer questions related to test content.
In the event of a reported incident or if a general incident affects a test, you will be given an incident number by the test centre. This should be collected before leaving the test centre.
If you wish an incident to be followed up you must contact Pearson VUE Customer Services, usually within 1 working day of your test. The issuing of an incident number does not automatically result in a detailed follow up unless it is specifically requested. We rarely investigate incidents that are not reported to test centre staff on the day of testing.
Once an incident has been logged, it will be investigated by Pearson VUE. The outcome of this investigation will be reported back to you by email within 5 working days. To obtain an update on an investigation please contact Pearson VUE Customer Services and quote the incident number.
If you are unhappy with the outcome of the investigation by Pearson VUE, the UCAT Consortium has put in place a Complaints and Appeals Policy. Please note that Pearson VUE and the UCAT Consortium do not deal with complaints about admissions decisions, which should be addressed to the individual university concerned.