Illness or Personal Circumstances
Our admissions tests are a compulsory entry requirement for our Consortium universities. However, we understand that some candidates may experience mitigating circumstances which may affect their ability to take the test.
If you are not fit to take your test due to illness or other personal circumstances you must reschedule your test to a later date, even if this means losing the test fee. This includes candidates who fall ill on the day of their test.
Candidates who present themselves to test are declaring themselves fit to take the test.
If you plan to take the test in the final weeks of testing but fall ill you may encounter difficulties in rescheduling within the test window, and may have to travel much further to find an available test centre. This is why we recommend that all candidates take the test early in the cycle. It is probable that universities will not consider such issues as mitigating circumstances.
Some candidates may be unable to sit their test throughout the test cycle because of a significant or unforeseen medical or personal issue. If this is the case they should contact their chosen universities to see whether they would consider their application without a test result.
Universities will require recent supporting medical evidence as part of that process.
Each university will make its own decision consistent with its admission policy. If you are applying to several Consortium universities, you need to contact each separately. The UCAT Consortium does not grant exemptions from the test.
Test Day Problems
The UCAT Consortium and our partner Pearson VUE aim to provide a straightforward and convenient way of sitting your test in a business like environment. However, occasionally things may go wrong and we have put systems in place to deal with such circumstances.
If you feel ill during your test, raise your hand to notify the administrator. If you do not do this your illness will not be accepted as mitigating circumstances. If you are not well enough to continue testing please contact the UCAT Office as soon as possible.
If you experience hardware/software problems, noise disturbance or other distractions, notify the administrator immediately by raising your hand. If you do not do this, such circumstances will not be accepted as mitigating circumstances – especially where it is possible that had an incident been reported, the issue could have been resolved by the invigilator. The administrator cannot answer questions related to test content.
In the event of a reported incident or if a general incident affects a test, you will be given an incident number by the test centre. This should be collected before leaving the test centre.
If you wish an incident to be followed up you must contact Pearson VUE Customer Services as soon as you are able following testing. The issuing of an incident number does not automatically result in a detailed follow up unless it is specifically requested.
We will only consider incidents reported after the day of testing in exceptional circumstances as it is often difficult for us to investigate such incidents fully.
Once an incident has been logged in this way it will be investigated by Pearson VUE and the outcome of this investigation will be reported back to you. To obtain an update on how the investigation into an incident is progressing please contact Pearson VUE Customer Services and quote the incident number.
If you are unhappy with the outcome of the investigation by Pearson VUE, the UCAT Consortium has put in place a Complaints and Appeals Policy. Please note that Pearson VUE and the UCAT Consortium do not deal with complaints about admissions decisions, which should be addressed to the individual university concerned.