Test Day Problems
The UCAT Consortium and our partner Pearson VUE aim to provide a straightforward and convenient way of sitting your test in a business like environment. However, occasionally things may go wrong and we have put systems in place to deal with such circumstances.
If you become ill during your test, raise your hand to notify the invigilator.
If you are not well enough to continue, you should ask the invigilator to end your test. You then need to contact the UCAT Office as soon as possible. If you choose to continue testing, it is unlikely that UCAT will consider this as mitigating circumstances without medical evidence.
If you experience hardware/software problems, noise disturbance or other distractions raise your hand to notify the invigilator immediately.
If you do not report the problem, it will not be considered as mitigating circumstances by UCAT. The invigilator cannot answer questions related to test content.
Please make sure you obtain an incident number before leaving the test centre.
In the event of a reported incident or if a general incident affects a test, you will be given an incident number by the test centre. This should be collected before leaving the test centre.
If you wish an incident to be followed up you must contact Pearson VUE Customer Services, usually within 1 working day of your test.
The issuing of an incident number does not automatically result in a detailed follow up unless it is specifically requested. We rarely investigate incidents that are not reported to test centre staff on the day of testing. Once an incident has been logged, it will be investigated by Pearson VUE. The outcome of this investigation will be reported back to you by email within 5 working days. To obtain an update on an investigation please contact Pearson VUE Customer Services and quote the incident number.
If you are unhappy with the outcome of the investigation by Pearson VUE, the UCAT Consortium has put in place a Complaints and Appeals Policy.
Please note that Pearson VUE and the UCAT Consortium do not deal with complaints about admissions decisions, which should be addressed to the individual university concerned.