Page 35 - UKCAT 2017

During the Test
If you are unable to complete the test due
to illness you will need to inform the invigilator immediately. You will need to contact the UKCAT team directly by email [email protected] with supporting medical evidence before we can reschedule a new test. If this is in the final weeks of testing you may not be able to reschedule within the test window
If a candidate experiences hardware/software problems, noise disturbance or other distractions that affect their ability to take
the exam, they must notify the invigilator immediately by raising their hand. If they do not do this, then such events will not usually be investigated after testing – especially
where it is possible that had they reported the incident, the issue could have been resolved by the invigilator.
In the event of a reported incident or if a general incident affects a test, the candidate will be given an incident number by the test centre. This should be collected before leaving the test centre.
If a candidate wishes an incident to be followed up they must contact Customer Services as soon as they are able following testing. The issuing of an incident number does not automatically result in a detailed follow up unless it is speci cally requested.
We will only consider incidents reported after the day of testing in exceptional circumstances as it is often difficult for us to investigate such incidents fully.
Once an incident has been logged in this
way it will be investigated by Pearson VUE
and the outcome of this investigation will be reported back. To obtain an update on how the investigation into an incident is progressing please contact Customer Services and quote the incident number.
Candidate Complaints
If a candidate is unhappy with the outcome of the investigation by Pearson VUE, the UKCAT Consortium has put in place a Complaints and Appeals Procedure. Please note that we do not deal with complaints about admissions decisions, which should be addressed to the individual university concerned.
UKCAT Of cial Guide 2017 35
EXTENUATING CIRCUMSTANCES AND COMPLAINTS