Contact Form

If you are not a UCAT 2026 candidate or do not have a UCAT 2026 account you can contact Pearson Customer Services using the form below.

Please provide as much information as you can to help us answer your enquiry. You will usually receive a response within 2 working days.

Data Privacy

Candidates should make contact with Pearson Customer Services Office themselves (by submitting a Help Request via their UCAT account) unless there are exceptional circumstances preventing this. Where a third party (such as a parent or guardian) makes contact on their behalf, we require the candidate's written permission to consider the request.

There may be a delay dealing with your query if you do not complete the form or your data does not match your account details (if applicable).

Pearson Customer Services Email Form

You cannot use this form to:

• request a change to the name registered on your UCAT account or submit a different Help Request - please do not use the form below as you will be instructed to submit a Help Request via your UCAT account and this will further delay a response.
• book, cancel or reschedule a test – if you are unable to do this via your UCAT account, please call Pearson Customer Services.
• submit a query about the UCAT ANZ. Candidates sitting the UCAT ANZ (Australia/New Zealand) should refer to these contact details.