UCAT Frequently Asked Questions
Registration and Booking
Registration for our tests is only open between certain dates. Outside of these times you will see a message that says "The feature that you are trying to access is blocked. Please try later". Please see your relevant test page for more details of registration periods.
If you have forgotten your username or password there are options to retrieve these from the sign in page. Please do not set up a new account as multiple accounts are not permitted. If you continue to have problems signing in then you need to contact Pearson VUE Customer Services.
This email should arrive quickly and at the very latest within one working day. Please ensure you check your junk/spam folders as it may have been diverted there. If it has not arrived please contact Pearson VUE Customer Services.
Yes. If you want to change your test from one delivery mode to another, you will need to cancel your existing booking and book again. You are not guaranteed the same appointment. If you have used a bursary voucher to pay for your test you can re-use the same voucher code.
Availability in the last weeks of testing will be very low, so you may want to speak to Customer Services before cancelling your existing appointment.
Full information on rescheduling can be found on our Rescheduling and Cancelling web page.
No, whilst there are many commercial companies offering coaching for the UCAT, we do not work with any of these companies or endorse the use of their materials. These courses can cost candidates a great deal of money and we would advise you to be sceptical about their claims. Commercial organisations are not affiliated with UCAT. They may be using items that are not necessarily of the standard you will encounter in the UCAT and this may distort your performance whilst practising. We advise all students to prepare for the UCAT by using the free OFFICIAL practice materials available on the UCAT website.
We've recently become aware that when candidates have 'Dark Mode' enabled on their phone that the questions and background in the App appear black. To use the App please ask Siri to 'Turn off Dark Mode' and you should then be able to use the App without any further problems.
On occasion, the start of your test may be delayed as you wait to be assigned to a proctor. Please be patient – most candidates will have their test launched within 15 minutes of their test appointment. If however you have been waiting for over 30 minutes, we would advise you to abandon your test and email the UCAT Office to request a voucher code so that you can re-book your test.
Please be assured that we will help you rearrange your test at no additional cost. We have lots of test centre capacity. To reschedule your test, you may need to wait 24 hours before you will be able to re-book your new test.
If you have experienced a problem with sitting your test, please contact our Customer Services Team.
This way we can ensure your issue is logged and an incident number recorded (you may already have been given one of these). Pearson VUE will then investigate the incident and report the outcome back to you by email within 5 working days. Please do not email the UCAT Office directly, as we cannot take any action until the initial investigation by Pearson VUE has been completed.
If sitting your test at a Pearson VUE test centre, when you leave the test centre you will be given a copy of your UCAT Score Report. For all candidate (regardless of where you sit the test), your score report will also be accessible online through your Pearson VUE account. You should allow approximately 24 hours after your test for this to be uploaded. If you need a copy of a score report from 2018 or earlier, these will be available for a fee of £25 GBP. You can order one by contacting Pearson VUE Customer Services.
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In mid-late September of each year we publish interim results which give candidates an early indication of the decile they are within (although this is subject to change until testing is completed). Once testing has ended and results are released a useful 'Percentile Look Up' facility is added to the Test Statistics page of our website to allow you to see your exact ranking within the current year's cohort of test takers.
The UCAT, which is predominantly used as an admissions test for UK universities, has now been adopted by a consortium of universities in Australia and New Zealand. We refer to these universities informally as the UCAT ANZ Consortium and their test as the UCAT ANZ. However it is identical in format and content to the UCAT. Candidates should only apply to sit this version of the test if they are intending to apply to a relevant course at one of the UCAT ANZ Consortium member universities in Australia or New Zealand.
If you are an Australian/New Zealand applicant applying to both Australian/New Zealand and UK universities for 2021 entry you need to sit the UCAT ANZ during July. You are required to sit this test so that your results can be delivered to your Australian/New Zealand medical school choices by their admissions deadlines, which are earlier than the UK.
You then need to complete this form (link to follow) so that we can verify your UCAT ANZ score with the UCAT ANZ Office and communicate this to your chosen UK universities. You do not need to sit both the UCAT and the UCAT ANZ.
Other applicants or those applying for different entry points should always check entry requirements with the university they intend to apply to. UCAT cannot advise a candidate on their applicant status (e.g. home/domestic or international/overseas). Applicants should always seek clarification on this matter from their chosen universities.
Please note that a UCAT (UK) result is not accepted by Australian/New Zealand universities.
Candidates are not permitted to sit both the UCAT and the UCAT ANZ in the same year. In this event only the test result obtained at the first sitting will be valid.
Pearson VUE Customer Services
+44 (0)208 616 5106
The Pearson VUE Customer Services UCAT helpline is available 08:00 to 20:00 UK time, Monday to Friday excluding English Bank Holidays.