Contact Us

We are experiencing extremely high volumes of candidate queries and it may take a little longer than usual for us to get back to you. Please be reassured that we are working hard to respond as soon as possible. Thank you for your patience.

Before making contact, please refer to our Frequently Asked Questions (FAQS).

To avoid delays, please ensure you direct your enquiry in the correct way.

Help Request via UCAT Account

Candidates should submit a Help Request via their new 2026 UCAT account for assistance with:

  • Bursary refund
  • Name change
  • ID query or ID exception
  • Bursary general query*
  • Access arrangements general query*
  • Requesting a review/change to their rejected/approved access arrangements application
  • Making an Incident Investigation Request
  • Illness/mitigating circumstances (Fitness to Test)
  • Request OnVUE UCAT
  • General enquiry

Please ensure you select the correct category for your help request to direct your query to the right team.

*Bursary or Access Arrangement eligibility or evidence queries:
Candidates unsure whether they are eligible for the bursary scheme or access arrangements or whether their evidence is acceptable should submit an application via their UCAT account and upload the evidence they have. The UCAT Office will inform you if additional evidence is required, and at that stage you will have an opportunity to discuss your application further if necessary.

Call Pearson Customer Services

Pearson Customer Services
Telephone: 0208 616 5106
Outside UK: +44 208 616 5106
Opening times: Monday to Friday, 08:00 - 17:00 UK time. Closed bank holidays.

Candidates should call Pearson Customer Services for assistance with:

  • Registration or UCAT account issues.
  • Test booking or payment issues.
  • Test bookings with approved access arrangements.
  • Wheelchair access or adjustable height desk availability at test centres.
  • Rescheduling or cancelling a test when this cannot be done via a UCAT account.
  • Other enquiries

If you are not a UCAT 2026 candidate, or do not have a UCAT 2026 account you can contact Pearson Customer Services using the link below.

Contact Pearson Customer Services