Contact Customer Services
Before contacting Customer Services, please refer to our Frequently Asked Questions (FAQS).
Please ensure you direct your enquiry in the correct way, otherwise there may be a delay in dealing with your request.
We must have a candidate's express written consent to a third party (such as a parent/guardian or teacher) acting on their behalf. It is therefore preferable that candidates contact us directly.
Call Pearson VUE Customer Services for advice about:
- Registration or UCAT Account Issues - account registration emails can take up to 1 business day to arrive (excluding Sat/Sun). Check junk/spam folders before contacting Customer Services.
- Booking issues
- Payment queries
- Rescheduling or Cancelling
Pearson VUE Customer Services
Telephone: 0208 616 5106 or +44 208 616 5106
Open Monday to Friday, 8am - 5pm UK time (except bank holidays).
Complete the Pearson VUE Customer Services Email Form (below) for:
- Bursary voucher refunds - complete ALL fields and quote your bursary voucher code for the refund to be processed
- ID queries
- Name changes - please upload a copy of your ID for verification
- Score report copies
- General queries
You will usually receive a response in 3 business days but between May and October please allow up to 5 business days. You CANNOT book, cancel or reschedule a test using the email form.
There may be a delay dealing with your query if you do not complete all the fields or the information you provide does not match your account details.
DO NOT use the form below to request an Incident Investigation. You MUST use the form on the Test Incident page.
Pearson VUE Customer Services Email Form