Contact Us

Before making contact, please refer to our Frequently Asked Questions (FAQS).

To avoid delays, please ensure you direct your enquiry in the correct way.

Help Request via UCAT Account

Candidates should submit a Help Request via their new 2026 UCAT account (from 20 May) for assistance with:

  • Bursary refund
  • Name change
  • ID query or ID exception
  • Bursary general query*
  • Access arrangements general query*
  • Review/change access arrangements application
  • Incident Investigation request
  • Illness/mitigating circumstances (Fitness to Test)
  • Request OnVUE UCAT
  • General enquiry

*Bursary or Access Arrangement Eligibility Queries:
Candidates unsure whether they are eligible for the bursary scheme or access arrangements should submit an application via their UCAT account (from 20 May) and upload the evidence they have. The UCAT Office will inform you if additional evidence is required, and at that stage you will have an opportunity to discuss your application further if necessary.

Call Pearson Customer Services

Pearson Customer Services
Telephone: 0208 616 5106
Outside UK: +44 208 616 5106
Opening times: Monday to Friday, 08:00 - 17:00 UK time. Closed bank holidays.

Candidates should call Pearson Customer Services for assistance with:

  • Registration or UCAT account issues.
  • Test booking or payment issues.
  • Test bookings with approved access arrangements.
  • Wheelchair access or adjustable height desk availability at test centres.
  • Rescheduling or cancelling a test when this cannot be done via a UCAT account.
  • Other enquiries

If you are not a UCAT 2026 candidate or do not have a UCAT 2026 account you can contact Pearson Customer Services using the link below.

Contact Pearson Customer Services