Contact Us

Update (14/10/20) - Registered candidates still needing to retest in 2020 should contact the UCAT Office.  Further details about the 2020 test cycle here.

Pearson VUE UCAT Customer Services

We now have a new phone line to cope with the volumes of calls:

New phone line: 0208 616 5106 (or from overseas +44 208 616 5106)
Open from 8am - 5pm, Monday to Friday


General Queries / Refunds

Our Customer Service Team is currently dealing with a high number of queries, so please avoid contacting them until you have checked our website for answers to any questions.  Most information can be found on our FAQ page.

To email Pearson VUE UCAT Customer Services, please use the form below.  Please ensure all the fields are completed.  There may be a delay dealing with your query if the information you provide does not match the information on your account.

Please note you may need to wait between 5 - 10 working days to receive an email response as we are currently receiving an unprecedented volume of emails which has resulted in longer response times.  

Please note: you cannot book, cancel or reschedule a test by email.  You must call the number above.

 

Pearson VUE UCAT Customer Services Email Form