Contact Customer Services

UCAT 2025

Registration for UCAT 2025 opens in May 2025. Further details of UCAT 2025 will be updated on the website before registration opens. Our Customer Service Team have no further information at present, so please do not contact them until the website has been updated for this test cycle. Please check back periodically for updates.

Before contacting Customer Services, please refer to our Frequently Asked Questions (FAQS).

Please ensure you direct your enquiry in the correct way, otherwise there may be a delay in dealing with your request.

Data Privacy

We must have a candidate's written consent to a third party (such as a parent/guardian or teacher) acting on their behalf. It is therefore preferable that candidates contact us directly.


Call Pearson VUE Customer Services for advice about:

  • Registration or UCAT Account Issues - account registration emails can take up to 1 working day to arrive (excluding Sat/Sun). Check junk/spam folders before calling.
  • Booking issues or payment queries.
  • Rescheduling or cancelling a test.

Pearson VUE Customer Services UCAT Helpline:
Telephone: 0208 616 5106 or +44 208 616 5106
Open Monday to Friday, 08:00 - 17:00 UK time (except UK bank holidays).


Email Pearson VUE Customer Services for:

  • Bursary voucher refunds - complete ALL fields and include your bursary voucher code for the refund to be processed.
  • ID queries - please refer to the ID Policy and FAQs first.
  • Name changes - upload a copy of your ID to verify your request.
  • General queries

You will usually receive a response within 3 working days, but between May and October please allow up to 5 working days.

There may be a delay dealing with your query if you do not complete all the fields or the information you provide does not match your account details.

You cannot use this form to:

Pearson VUE Customer Services Email Form