Contact Us

Booking opened on Tuesday 23 June.

Please be aware that Customer Services may be experiencing a high volume of calls, and waiting times may be longer than usual. Lines close at 18:00 BST today. If you are unable to book your test through your UCAT account, we recommend calling Customer Services later in the week when lines should be less busy.

For guidance on how to book your test, visit this page.


Before making contact, please refer to our Frequently Asked Questions (FAQS).

To avoid delays, please ensure you direct your enquiry in the correct way.

Help Request via UCAT Account

Candidates should submit a Help Request via their new 2026 UCAT account for assistance with:

  • Bursary refund
  • Name change
  • ID query or ID exception
  • Bursary general query*
  • Access arrangements general query*
  • Requesting a review/change to their rejected/approved access arrangements application
  • Making an Incident Investigation Request
  • Illness/mitigating circumstances (Fitness to Test)
  • Request OnVUE UCAT
  • General enquiry

*Bursary or Access Arrangement eligibility or evidence queries:
Candidates unsure whether they are eligible for the bursary scheme or access arrangements or whether their evidence is acceptable should submit an application via their UCAT account and upload the evidence they have. The UCAT Office will inform you if additional evidence is required, and at that stage you will have an opportunity to discuss your application further if necessary.

Call Pearson Customer Services

Pearson Customer Services
Telephone: 0208 616 5106
Outside UK: +44 208 616 5106
Opening times: Monday to Friday, 08:00 - 17:00 UK time. Closed bank holidays.

Pearson Customer Services will be operating extended opening hours Monday 22nd June to Friday 26th June 2026 (08:00-18:00 UK time).

Candidates should call Pearson Customer Services for assistance with:

  • Registration or UCAT account issues.
  • Test booking or payment issues.
  • Test bookings with approved access arrangements.
  • Wheelchair access or adjustable height desk availability at test centres.
  • Rescheduling or cancelling a test when this cannot be done via a UCAT account.
  • Other enquiries

If you are not a UCAT 2026 candidate, or do not have a UCAT 2026 account you can contact Pearson Customer Services using the link below.

Contact Pearson Customer Services