Contact Customer Services
Before contacting Customer Services, please refer to our Frequently Asked Questions (FAQS) which may answer your query.
Please refer carefully to the information below to ensure you direct your enquiry in the correct way, otherwise there may be a delay in dealing with your request.
Your UCAT account registration email can take up to one working day to arrive (excluding Saturday or Sunday). Please check your junk/spam folders before contacting Customer Services.
We must have a candidate's express written consent to a third party (such as a parent, guardian or teacher) acting on their behalf. It is therefore preferable that candidates contacts us directly.
For advice about the following, please call Pearson VUE Customer Services:
- Registration or UCAT Account Issues
- Booking Issues
- Payment Queries
- Rescheduling or Cancelling
In the UK: 0208 616 5106
From overseas: +44 208 616 5106
Customer Services are open Monday to Friday, 8am - 5pm UK time (excluding UK bank holidays).
For advice about the following, please use the Pearson VUE Customer Services Email Form below:
- Bursary Voucher Refunds - complete ALL fields and quote your bursary voucher code for the refund to be processed
- ID Queries
- Name Change - please upload a copy of your ID for verification
- Score Reports
- General Queries
You will usually receive a response in 3 working days but at busy times (May - October), please allow up to 5 working days. You CANNOT book, cancel or reschedule a test using the email form.
If you need to contact the UCAT Office directly please refer to the information here.
UCAT ANZ Customer Services deal with all queries regarding the UCAT ANZ test for entry to Australian or New Zealand universities.
Pearson VUE Customer Services Email Form
There may be a delay dealing with your query if you do not complete all the fields or the information you provide does not match your account details.
TEST INCIDENTS - IMPORTANT INFORMATION
All requests for incident investigations must be made using the form available on the Test Incident page. Please DO NOT use the form below.