Contact Us

Details of the 2021 UCAT are being finalised and will be published on the website in due course.  Our Customer Service Team have no further information at present, so please do not contact them until the website has been updated for the 2021 test cycle.  Please check back periodically for updates.

Before contacting Customer Services or the UCAT Office please refer to the UCAT website and FAQs which may answer your query.

Your account registration email can take up to 24 hours to arrive. Please check your junk/spam folders before contacting customer services.

Pearson VUE Customer Services

For advice about the following, please call Pearson VUE Customer Services:

  • Registration or Web Account Issues
  • Booking Issues
  • Test Centre Availability
  • Payment Queries
  • Bursary Voucher Refunds
  • Rescheduling or Cancelling
In the UK: 0208 616 5106
From overseas: +44 208 616 5106

Open Monday to Friday, 8am - 5pm UK time (excluding UK bank holidays).


For advice about the following, please use the Pearson VUE Customer Service email form below. You will usually receive a response in 3 working days but at busy times please allow up to 5 working days:

  • ID Queries
  • Score Reports
  • Incident Investigation Request
  • General Queries

You cannot book, cancel or reschedule a test using the email form. You must call the number above.

UCAT Office

For advice about the following, please email the UCAT Office directly:

  • Bursary scheme eligibility and application process
  • Access arrangements eligibility and application process
  • Practice materials
  • Website issues
  • Test content queries


[email protected]


All communications with the UCAT Office are by email.


Please include your full name and candidate ID (in the format UKCAT + 6 digits), if applicable.


Email services are available during business hours Monday to Friday.


Where a third party (such as a parent or guardian) emails on behalf of a candidate we must have the candidate’s express written consent to the third party acting on their behalf.  It is therefore preferable that the candidate contacts us directly.

Pearson VUE Customer Service Email Form

There may be a delay dealing with your query if you do not complete all the fields or the information you provide does not match your account details.