Contact the UCAT Office
Please email the UCAT Office directly, if you need advice about the following:
- Bursary scheme eligibility and application process
- Access arrangements eligibility and application process
- Practice materials
- Website issues
- Test content queries
Before contacting the UCAT Office, please refer to our website and our Frequently Asked Questions (FAQS) which may answer your query.
Please ensure you direct your enquiry in the correct way, otherwise there may be a delay in dealing with your request.
The UCAT Office cannot help with ID queries, name changes, or issues relating to booking, cancelling, rescheduling, registration or UCAT accounts, as we do not have access to Pearson VUE’s systems. You must contact Pearson VUE Customer Services for assistance.
If you experienced an issue during testing, please refer to the Test Incident page. All requests for an incident investigation MUST be made to Pearson VUE in the first instance by completing the Incident Investigation Request Form available on that page (once testing starts). If you contact us before following these steps you will be directed to do so.
All communications with the UCAT Office are by email. Email services are available during business hours Monday to Friday. You will usually receive a response in 3 working days but at busy times and for UCAT Office reviews of incidents, please allow up to 5 working days.
When emailing the UCAT Office please include your full name and candidate ID (in the format UKCAT + 6 digits), if applicable.
We must have a candidate's express written consent to a third party (such as a parent, guardian or teacher) acting on their behalf. It is therefore preferable that the candidate contacts us directly.