Contact the UCAT Office
Please email the UCAT Office directly, if you need advice about the following:
Bursary scheme eligibility and application process
Access arrangements eligibility and application process
Test content queries
Please ensure you direct your enquiry in the correct way, otherwise there may be a delay in dealing with your request.
The UCAT Office CANNOT help with ID queries, name changes, or issues relating to booking, cancelling, rescheduling, registration or web accounts, as we do not have access to Pearson VUE’s systems. You MUST contact Pearson VUE Customer Services for assistance.
If you experienced an issue during testing, please refer to the Test Incident page before making contact. All requests for an incident investigation MUST be made to Pearson VUE in the first instance by contacting Pearson VUE Customer Services, either by email (preferable) or phone.
When emailing the UCAT Office please include your full name and candidate ID (in the format UKCAT + 6 digits), if applicable.
All communications with the UCAT Office are by email. Email services are available during business hours Monday to Friday. You will usually receive a response in 3 working days but at busy times and for incident investigations, please allow up to 5 working days.
Where a third party (such as a parent or guardian) emails on behalf of a candidate we must have the candidate’s express written consent to the third party acting on their behalf. It is therefore preferable that the candidate contacts us directly.