Contact the UCAT Office
Please ensure you direct your enquiry in the correct way, otherwise there may be a delay in dealing with your request.
The UCAT Office does not have access to Pearson VUE systems and cannot help with:
- ID queries
- Name changes
- Issues relating to booking, cancelling or rescheduling a test
- Registration or UCAT account problems
You must contact Pearson VUE Customer Services for assistance on these matters.
Test Incidents
If you experienced an issue during testing, please refer to the Test Incident page. All requests for an incident investigation MUST be made to Pearson VUE in the first instance by completing the Incident Investigation Request Form available on that page (once testing starts). If you contact us before following these steps you will be directed to do so.
When to contact the UCAT Office:
Please email the UCAT Office, if you need advice about the following:
- Bursary scheme eligibility and application process
- Access arrangements eligibility and application process
- Practice materials
- Website issues
- Test content queries
Before contacting the UCAT Office, please refer to our website and our Frequently Asked Questions (FAQS) which may answer your query.
All communications with the UCAT Office are by email. Email services are available during business hours Monday to Friday. You will usually receive a response in 3 business days but at busy times and for UCAT Office reviews of incidents, please allow up to 5 business days.
When emailing the UCAT Office please include your full name and candidate ID (in the format UKCAT + 6 digits), if applicable.
Important
We must have a candidate's express written consent to a third party (such as a parent, guardian or teacher) acting on their behalf. It is therefore preferable that the candidate contacts us directly.
