Your account registration email can take up to one working day to arrive. Please check your junk/spam folders before contacting customer services.
Before contacting Customer Services or the UCAT Office please refer to the UCAT website and FAQs which may answer your query.
Please refer carefully to the information below to ensure you direct your enquiry in the correct way.
Pearson VUE Customer Services
For advice about the following, please call Pearson VUE Customer Services:
- Registration or Web Account Issues
- Booking Issues
- Test Centre Availability
- Payment Queries
- Rescheduling or Cancelling
In the UK: 0208 616 5106
From overseas: +44 208 616 5106
Open Monday to Friday, 8am - 5pm UK time (excluding UK bank holidays).
For advice about the following, please use the Pearson VUE Customer Service email form below. You will usually receive a response in 3 working days but at busy times and for incident investigations, please allow up to 5 working days:
- Bursary voucher refunds - complete all the fields and quote your bursary voucher code in order for the refund to be processed
- ID Queries
- Name changes - please include a copy of your ID for verification
- Score Reports
- Incident Investigation Request
- General Queries
You cannot book, cancel or reschedule a test using the email form. You must call the number above.
The UCAT Office cannot help with registration or web account issues (including name changes) - you must use the Pearson VUE customer service email form below.
For advice about the following, please email the UCAT Office directly:
- Bursary scheme eligibility and application process
- Access arrangements eligibility and application process
- Practice materials
- Website issues
- Test content queries
All communications with the UCAT Office are by email.
Please include your full name and candidate ID (in the format UKCAT + 6 digits), if applicable.
Email services are available during business hours Monday to Friday.
Where a third party (such as a parent or guardian) emails on behalf of a candidate we must have the candidate’s express written consent to the third party acting on their behalf. It is therefore preferable that the candidate contacts us directly.
If your query is about the UCAT ANZ test for entry to Australian or New Zealand universities you need to contact UCAT ANZ Customer Services.
Pearson VUE Customer Service Email Form
There may be a delay dealing with your query if you do not complete all the fields or the information you provide does not match your account details.
Incident investigation requests: please refer to the Test Incident page before submitting your request.
Please ensure you provide your incident case number (given to you at the test centre) and include in your message a brief explanation of the incident, which makes clear:
- any action taken by you or test centre staff/proctor;
- which UCAT subtests were affected by this incident;
- an estimate of any test time lost (if relevant).