Contact Customer Services
Before contacting Customer Services please refer to the UCAT website and FAQs which may answer your query.
Please refer carefully to the information below to ensure you direct your enquiry in the correct way, otherwise there may be a delay in dealing with your request.
If you are requesting an incident investigation please use the email form below, rather than calling Customer Services. This ensures your request is logged and all the relevant information collected.
Your account registration email can take up to one working day to arrive. Please check your junk/spam folders before contacting Customer Services.
For advice about the following, please call Pearson VUE Customer Services:
- Registration or Web Account Issues
- Booking Issues
- Test Centre Availability
- Payment Queries
- Rescheduling or Cancelling
In the UK: 0208 616 5106 From overseas: +44 208 616 5106 Open Monday to Friday, 8am - 5pm UK time (excluding UK bank holidays).
For advice about the following, please use the Pearson VUE Customer Services email form below.
- Bursary Voucher Refunds - complete ALL fields and quote your bursary voucher code for the refund to be processed
- ID Queries
- Incident Investigation Requests
- Name Changes - please upload a copy of your ID for verification
- Score Reports
- General Queries
You will usually receive a response in 3 working days but at busy times and for incident investigations, please allow 5 working days. You CANNOT book, cancel or reschedule a test using the email form. You MUST call the number above.
If you need to contact the UCAT Office directly please refer to the information here.
If your query is about the UCAT ANZ test for entry to Australian or New Zealand universities you need to contact UCAT ANZ Customer Services.
Pearson VUE Customer Services Email Form
There may be a delay dealing with your query if you do not complete all the fields or the information you provide does not match your account details.
Incident investigation requests: please refer to the Test Incident page before submitting your request.
Please ensure you provide your incident case number (given to you at the test centre) and include in your message a brief explanation of the incident, which makes clear:
- any action taken by you or test centre staff/proctor;
- which UCAT subtests were affected by this incident;
- an estimate of any test time lost (if relevant).