Contact Us

COVID-19 (coronavirus) Questions

If your query relates to the current COVID-19 (coronavirus) situation and how this may impact the 2020 UCAT test cycle, please read this information first:  www.ucat.ac.uk/ucat/registration-booking/covid-19/

Updates will be posted on the COVID-19 page and on our social media sites when more information becomes available.  Our Customer Service Team is currently operating with a reduced level of staff, so please avoid contacting them as they have no further information other than what is detailed on our website. 


Other Queries

If you need advice about any other matter, please call Pearson VUE UCAT Customer Services:

+44 (0) 161 855 7409 

The Pearson VUE UCAT Customer Services helpline is available 08:00 to 17:00 UK time, Monday to Friday excluding English Bank Holidays.

To email Pearson VUE UCAT Customer Services, please use the form below.  Please ensure all the fields are completed.  There may be a delay dealing with your query if the information you provide does not match the information on your account.

Please allow up to 5 working days to receive an email response.  For immediate assistance, please call Pearson VUE Customer Services on the number above.

Before contacting Customer Services please read the FAQs which may answer your query.

If your query is about the UCAT ANZ test for entry to Australian or New Zealand universities you need to contact UCAT ANZ Customer Services

Please note: you cannot book, cancel or reschedule a test by email.  You must call the number above.