Contact Us

Registration for UCAT 2026 opens on 20 May. Details of UCAT 2026 will be updated on the website before registration opens.

The Pearson Customer Service Team have no further information at present, so please do not contact them until the website has been updated for this test cycle. Please check back periodically for updates.

Before making contact, please refer to our Frequently Asked Questions (FAQS).

To avoid delays, please ensure you direct your enquiry in the correct way.

Help Request via UCAT Account

Candidates should submit a Help Request via their new 2026 UCAT account (from 20 May) for assistance with the following:

  • Bursary refund
  • Name change
  • ID query or ID exception
  • Bursary general query*
  • Access arrangements general query*
  • Review/change access arrangements application
  • Incident Investigation request
  • Illness/mitigating circumstances (Fitness to Test)
  • Request OnVUE UCAT
  • General enquiry

*Bursary or access arrangement eligibility queries:
Candidates unsure whether they are eligible for the Bursary Scheme or Access Arrangements should submit an application through their UCAT account (from 20 May) and upload the evidence they have. The UCAT Office will inform you if additional evidence is required, and at that stage you will have an opportunity to discuss your application further if necessary.

Call Pearson Customer Services

Candidates should call 0208 616 5106 (+44 208 616 5106) for assistance with the following:

  • Registration or UCAT account issues.
  • Test booking or payment issues (including appointment availability).
  • Test bookings with approved access arrangements.
  • Wheelchair access or adjustable height desk availability at test centres.
  • Rescheduling or cancelling a test when this cannot be done via a UCAT account.

Pearson Customer Services are open Monday to Friday, 08:00 - 17:00 UK time (except UK bank holidays).

Other Enquiries

If you are not a UCAT 2026 candidate or do not have a UCAT 2026 account you can contact Pearson Customer Services using the form below.

Pearson Customer Services Email Form

Data Privacy: We must have a candidate's written consent to a third party (such as a parent/guardian or teacher) acting on their behalf. It is therefore preferable that candidates sitting the UCAT 2026 submit a Help Request through their UCAT account.

Please provide as much information as you can to help us answer your enquiry. You will usually receive a response within 2 working days.

There may be a delay dealing with your query if you do not complete the form or your data does not match your account details (if applicable).

You cannot use this form to:

  • book, cancel or reschedule a test – please call Pearson Customer Services (+44 (0) 208 616 5106).
  • Submit a UCAT 2026 Help Request – you will be instructed to submit your request via your UCAT account when registration opens (from 20 May).