Contact UCAT Customer Services

Before contacting Customer Services, please refer to our Frequently Asked Questions (FAQS).

Please ensure you direct your enquiry in the correct way, otherwise there may be a delay in dealing with your request.

This is contact information for UCAT customer services. Candidates sitting the UCAT ANZ (for entry to Australian/New Zealand universities) should refer to the UCAT ANZ website.


Data Privacy

We must have a candidate's written consent to a third party (such as a parent/guardian or teacher) acting on their behalf. It is therefore preferable that candidates contact us directly.


Call Pearson VUE UCAT Customer Services for advice about:

  • Registration or UCAT Account Issues - account registration emails can take up to 1 working day to arrive (excluding Sat/Sun). Check junk/spam folders before calling.
  • Booking issues or payment queries.
  • Rescheduling or cancelling a test.

Pearson VUE Customer Services UCAT Helpline:
Telephone: 0208 616 5106 or +44 208 616 5106
Open Monday to Friday, 08:00 - 17:00 UK time (except UK bank holidays).


Email Pearson VUE UCAT Customer Services for:

  • Bursary voucher refunds - complete ALL fields and include your bursary voucher code for the refund to be processed.
  • ID queries - please refer to the ID Policy and FAQs first.
  • Name changes - upload a copy of your ID to verify your request.
  • General queries

You will usually receive a response within 3 working days, but between May and October please allow up to 5 working days.

There may be a delay dealing with your query if you do not complete all the fields or the information you provide does not match your account details.

You cannot use this form to:

Pearson VUE UCAT Customer Services Email Form