Incident Investigation Request Form

Please read the Test Incident information before submitting your request. There may be a delay in dealing with your request if you do not provide all the information required.

Complete the form below to request an incident investigation. You will need:

  • Your candidate ID (in the format UKCAT + 6 digits)
  • Your incident case number (given to you at the test centre)

Do not exceed the character limit (2,000) when giving details of the incident or the form will not submit.

Your details

Incident details

Please provide a brief explanation of the incident, which makes clear:

  • any action taken by you or test centre staff;
  • an estimate of any test time lost (if relevant).

Choose files (optional)


One or more of the fields above were not valid. Please correct and submit again.

Application Complete

Your incident investigation request has been submitted directly to Pearson VUE Customer Services.

Once a request has been logged, your case will be investigated by Pearson VUE.

If you have not received an outcome within 5 working days (and it is not in your spam/junk folders), please email Pearson VUE Customer Services and quote your candidate ID or case number.

If you have any further queries relating to this process, please refer to the Test Incident information on our website.

Oops something went wrong!!.

There was an error with the application process. Please try again and don't forget to fill all the mandatory fields. If this is a re-occurance please email : Website Administrator