Incident Investigation Request Form
Please ensure you have read the information on Test Incidents before submitting your request. There may be a delay in dealing with your request if you do not provide all the information required.
Complete the form below to request an incident investigation. You will need:
- Your candidate ID (in the format UKCAT + 6 digits)
- Your incident case number (given to you at the test centre)
Do not exceed the character limit (2,000) when giving details of the incident or the form will not submit.
Please provide a brief explanation of the incident, which makes clear:
- any action taken by you or test centre staff;
- an estimate of any test time lost (if relevant).
Choose files (optional)
One or more of the fields above were not valid. Please correct and submit again.
Your incident investigation request has been submitted directly to Pearson VUE Customer Services.
Once a request has been logged, your case will be investigated by Pearson VUE and the outcome reported back to you by email within 5 business days.
If you have not received an outcome within this time (after checking junk/spam folders), please email Pearson VUE Customer Services and quote your candidate ID or case number.
If you have any further queries relating to this process, please refer to the Test Incident information on our website.
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There was an error with the application process. Please try again and don't forget to fill all the mandatory fields. If this is a re-occurance please email : Website Administrator